Return & Refund Policy
Return & Refund Policy
At Shree Saranga, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things may not go as expected. If you are not fully happy with your order, we are here to assist you.
Eligibility for Returns & Replacements
● Clothing items are eligible for free replacement within 3 days of delivery if they are damaged, defective, or incorrect
● An unedited unboxing video showing the parcel and product is mandatory for damaged or incorrect items
● Items must be in original condition – unworn, unwashed, unused, with tags and original packaging intact
● Sale items are non-returnable. Only exchanges are allowed
● Size exchanges are subject to availability
● Shree Saranga will cover return shipping costs only for incorrect items
● Photo or video verification may be required before approval
● All exchanges are subject to a quality check process
○ Processing time: 7–10 business days after approval
○ Replacement delivery: 10–12 business days
Non-Returnable Items
● Items marked as Final Sale or Clearance Sale
● Items that have been worn, washed, or altered
● Items returned after the 3-day return window
Refund Eligibility
To be eligible for a refund:
● Request must be raised within 3 days of delivery
● Item must be in original, unused, and undamaged condition
● Tags and packaging must be intact
● Proof of purchase is required
How to Initiate a Return
1. Contact Us
Email us at support@shreesaranga.com with:
● Order number
● Reason for return
● Photo/video proof (if applicable)
2. Return the Item
● We will provide return instructions after approval
● If the issue is from our side (incorrect item), we will cover return shipping
● For personal reasons (size), customer bears return shipping cost
Refund Processing
● Once the returned item is received and inspected:
○ Refund will be processed in 7-10 business days
○ Amount will be credited to the original payment method
Need Help?
If you have any questions or concerns regarding our policy, feel free to contact us:
● Email: support@shreesaranga.com